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At BrandStand America, we know that every company is unique and wants to make a lasting impression at trade shows and events. We work with your team to develop a custom concept that reflects your brand image with the utmost precision and highest quality display elements. Whether it is as simple as adjusting a current product or creating an entirely custom display, we are here to make your vision a reality. Let us know if you need large volumes or quick turn-around as we can support both. Our complete line of products can include lighting, shelving, monitor stands, or be made outdoor ready. Contact our team today to learn more about our products and custom solutions.


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Artwork Guidelines

FOR ALL BRANDSTAND® AMERICA PRODUCTS


FILE FORMAT REQUIREMENTS

BrandStand America, accepts high resolution Adobe PDF and TIFF Files from either PC or Mac software. We prefer that these are exported using the "High Quality Printing" setting. Before exporting your file as an Adobe PDF or TIFF, convert ALL text to outlines and embed ALL images. Also, please include a low resolution "screen shot" or flattened .jpg proof for content verification. If you are not able to generate a "High Quality Printing" Adobe PDF, we do accept the following native software file formats. Photoshop .PSD Include all layers, paths, channels, links and fonts. Illustrator .AI Convert text to outlines, include all linked images).

TEMPLATES

Artwork templates for all graphics sizes are available in PDF format for you to download at:
Artwork Templates

RESOLUTION

We achieve the best results from your artwork, when your image resolution is between 72-125 DPI at final print size (full size). Images submitted that are larger than 125 DPI will create larger file sizes without any visible gain in print quality.

COLOR

All colors MUST be defined in CMYK. If you find that you have created your artwork in RGB mode, and need to convert from RGB to CMYK, please carefully proof your colors prior to submission.

Pantone Spot Colors may be requested; however, exact color matches may not always be possible. Reference low resolution proofs will be considered for layout only, not as actual color reference. If a color layout cannot be sent, include a .jpg, .pdf (screen optimized) or screen shot file. Clearly mark filename as “proof”. For rich black use (C 40, M 40, Y 40, K 100).

FILE TRANSFER

All files must be uploaded via our secure, encrypted file transfer service. You may upload your artwork files at this link: Send Us Art

Note: In order to ensure the integrity of our systems, and your artwork stored there. Our cyber-security policy prohibits us from accepting artwork attached to emails, or from third party storage providers.

PROOFING

Proof prints, if required, are approx. 11" x 17" and $75 each - price includes shipping. Please allow for additional production time when proofs are required. Final order delivery will be delayed by the time required to ship and confirm proofs.

  Download Our Illustrated Artwork Guidelines PDF

  Download All Templates As ZIP File

Turnaround time for most 1-5 prints is 3-5 days, plus transit time. Please contact your sales representative for an exact schedule of your order.

For artwork Information contact orders@brandstandusa.com

BrandStand Warranty Policy

BrandStand Warranty Policy

BrandStand America extends a limited warranty to the structural components and accessories of its products.

Warranty considered products shall have been subject to only normal use and service and should not have been misused, neglected, altered, improperly set up or otherwise damaged; and, there shall be no evidence of tampering or deliberate misuse or destruction. Packaging standards, similar to those used by BrandStand,should be maintained for all products being returned to BrandStand. See Freight Damage.

Defects to BrandStand products will be determined solely by BrandStand America and not by any representative, distributor or dealer of, or for the company. Upon determination of a defect, within the specified warranty period guidelines, BrandStand’s sole obligation will be to repair or replace, at its discretion, the defective part with same or similar product.

Any claim against BrandStand for defects in materials or workmanship must be in writing. BrandStand must authorize the return of any alleged or defective part before it is returned. The party making the claim must prepay all shipping and transportation costs, which will be reimbursed if the product is covered under warranty. BrandStand will not accept shipping charges for parts purchased unless the conditions of the warranty have been satisfied.

BrandStand reserves the right to substitute, discontinue, alter or modify any product or part thereof, at any time without prior notice. In such cases BrandStand may, at its sole discretion, substitute the warranted product.

No BrandStand representative, distributor or reseller is authorized to assume for BrandStand any other obligations or liabilities in connection with the product, or alter the terms of this warranty in any way.

Standard Warranty

Should a problem be experienced with a BrandStand product within the specified warranty period, please contact the BrandStand Customer Service Department to determine the nature of the product failure and to establish an adequate solution. If a return for repair is needed, returns must be made within 30 business days of return authorization issued by BrandStand.

At a minimum, clear pictures of the defect in question are required to begin the return/warranty process.

BrandStand America reserves the right to request various forms of documentation, including but not limited to photos, proof of destruction, and copies of packing slips to ensure the issue is resolved promptly. Failure to provide the necessary information requested by a BrandStand America Representative may delay the claim process.

An RMA/Case number may be issued depending on the warranty/claim. This number must be used in all correspondence with the issue and adhered to any packaging sent to BrandStand America for assessment. Failure to adhere RMA/Case information to a package will delay the claim/warranty process. Should you need to return a product due to order cancellation or any reason including warranty matters, BrandStand reserves the right to carry out a full inspection of the product before accepting the return.

Order Cancellation

Order cancellations must be made in writing with receipt of the cancellation confirmed by a Brandstand representative. Cancellation of a production order for which BrandStand has produced or ordered raw materials may result in BrandStand fully charging for materials and labor if the order has gone into production. All cancellation orders at a minimum will result in a cancellation fee of $50 or 10%of the order value, whichever is higher.

Return Policy

To ensure we service our customer as timely as possible for prospect returns or damaged items each order should be inspected and verified to BrandStand’s packing list as soon as possible following delivery. If a discrepancy is found, please contact the BrandStand Customer Service Department immediately. BrandStand waives restocking fees and accepts an even price exchange of standard products within ten business days of delivery.

Should a return of unused product be requested for any reason other than a warranty matter, ten days or more after the shipping date, contact BrandStand Customer Service Department for a determination if BrandStand will accept the desired return. BrandStand will carry out a full inspection of products before deciding whether or not to accept the return. All returns of this nature are subject to a 25% restocking fee and no freight charges will be refunded. Returns of unused products are not accepted more than 30 days after the shipping date. If a product is to be returned, it must be returned in the original packaging or equivalent packaging.

Freight Damage

Scratches that are inherent to transportation infractions are not an indication of usage of the product. BrandStand does takes preventative measures to ensure that packages are protected from such infractions, but cannot guarantee minor scratches or dent imperfections relating to shipping incidents. Products arriving damaged in shipping are considered ‘non-warranty issues’ and claims must be made to BrandStand Customer Service Department within three business days of receiving product. Digital photos may be required to document damage to the shipping container and/or product. Please be sure to sign for the package(s) as ‘damaged’. Upon authorization to return the damaged product, all returns must be made to BrandStand within 30 days of delivery. Insuring your packages with the shipper is recommended as BrandStand is not responsible for lost or misplaced shipments.

Product line Warranty

BrandStand warrants their products for the lifetime of each product against manufacturer’s defects in materials and workmanship of the hardware, and should arrive to you in new, working condition. Products carry the warranty specified for that category.

BannerStands
Bannerstand 1 2 years
BannerStand 2 2 years
BannerStand 3.5 1 year

Blimps
Blimps (all shapes and sizes) 2 years

Bombora
Bomboras (all shapes and sizes) 4 years

Brandcusi
Brandcusi (all styles) 2 years

Cases
CA500 1 year
CA600 1 year
CA900 1 year
CA1000 1 year
CA2500 1 year
RUC 1 year

Note: The Warranty of cases are separate from any products they may be sold with.


Counters
Waveline Counters 1 year
Brandcusi Counters 1 year

Podium Tops:

All wooden, Plexiglas, and acrylic countertops are inherent to varying color, patterns, minor strikes or scratches. These inherent characteristics are not an indication of imperfection, defect or used quality.


Non-Retractable stands
Express Stand 1 year
X-Stand 1 year
Double-Take 1 year
Flags (all shapes and sizes) 1 year

OneFabric
OneFabrics (all shapes and sizes) 4 years

Note: Damages to frames caused by improperly closing the frame is not covered by warranty.


Tents 1 year
Bubble Base 1 year
Bubble Poster 2 years

Satellite
Satellite (all sizes and styles) 2 years

Standroid
Standroid 2 years

Waveline
Wavelines (all shapes and sizes) 4 years

Waveline Media (WLM)
Waveline Media Panels 4 years
Waveline Media Systems 4 years
Waveline Bannerstands 4 years

Exclusions

Brandstand Warranty Policy does not apply to any costs, repair or replacement of the product for the following exceptions but not limited to:

  • Non-specific usage causing damage to the product
  • Normal wear and tear
  • Age from abuse, misuse, alterations, improper installation, shipping damages
  • Acts of God, including but not limited to fire, earthquakes, smoke, floods and explosions
  • Failure of owner to take timely action to minimize the loss or damage or to give BrandStand timely feedback of notice of defect

Custom Displays

These panels should arrive in new, working condition, but do not carry the standard BrandStand Limited Warranty.


Accessories
Lights 2 years
Shelves 2 years
Bags 2 years
Catalog Holders 2 years

Note: Accessories manufactured by BrandStand, (including, but not limited to, bags, lights, shelves, catalog holders) are subject to a warranty period of two years from the date of purchase against manufacturer’s defect in materials and workmanship.


Miscellaneous parts

Misc. Parts carry a 1 year warranty. Examples of products that fall into this category are: zippers, light bulbs, brackets, wraps, tape, spare screws, Velcro tape, and other similar products.


Printing

Dye-sub prints are warranted against fading for 6 months.

BrandStand extends its customer, ten (10) business days from date of delivery to inspect graphics to ensure that they are printed with the proper artwork and submit a claim if there are any errors with the graphic. If a product is deemed to have a graphic error, the product may in no way be used by the customer. Usage of claimed product will void BrandStand’s responsibility to evaluate or reprint the product.

Graphics will not be printed until the proof is approved by the customer in writing, prior to going into production. Failure to approve a final proof, or waiving the right to approve a final proof, will result in the customer assuming full responsibility for the final printed product.

Graphics will go to production based on the final approved proof.

BrandStand shall not be liable for damages, including special, incidental or consequential damages or injuries arising out of or in connection with the performance, use, or setup, of a BrandStand product.

BrandStand America is not liable to a reseller or any other party for any costs, loss revenues or profits due to incidental or consequential damages other than for the replacement of a product covered by this limited warranty coverage Non-BrandStand made products carry the warranty extended by their manufacturer.


Brandstand America, Inc.

221 Blue Juniper
Venice, FL 34292
Phone: (866) 994-4001
Fax: (941) 894-6200


© 2016-2017 | BrandStand® America, Inc.

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